My Hope Webstore FAQ
Is there another method of payment I can use for my order other than a credit card?
We accept all major credit cards, as well as any debit cards that are supported by a major credit card such as Visa or MasterCard. PayPal is also an accepted method of payment. At this time we are not able to process electronic check as a valid form of payment. We apologize for any inconvenience.
Is shopping online with your ministry secure?
Absolutely. We treat all donor/purchaser information with the highest care and respect. Your browser should show a lock icon that confirms that the page on which you enter your card information is secure. Please rest assured that we will never share or sell any of your information.
How do I change my order information for an incorrectly selected item?
You can remove items from your order by clicking the “View Cart” button. Once you see the items in your cart, you may remove an item by clicking the “X” to the left of the item.
You can change the quantity of items by clicking the “View Cart” button and clicking the number under “Quantity.” You may then alter your quantity. Note you will not be able to change the quantity of the free DVD.
Please remember to click “Update Cart” after making any changes to your order. Clicking this button will save any changes you have made.
How do I change the address for an order?
For questions about changing an address after an order has been placed, please email us at email@example.com.
Where can I see a list of everything I ordered?
Before a purchase is completed, you can check the contents of your cart by clicking “View Cart.” Once your purchase has been completed, you will be shown an order confirmation in your web browser. You will also be sent an e-mail confirmation that will detail your transaction.
Where is my order?
When your order ships, you will be sent a shipping confirmation email with the expected delivery date. If you do not receive your order by the date expected, please email us at firstname.lastname@example.org.
Why is my order not complete?
Occasionally some orders may be split so that we can send a partial order. In the event that an item is temporarily out of stock, we may send the remaining items on ahead. The item that was backordered will be sent as soon as it is available. Your packing slip will detail which items are included in the shipment. If you need to verify what was ordered please contact our customer service at email@example.com.
What do I do if my order arrives and something is missing or wrong?
First verify your order by reviewing the order confirmation sent to you by e-mail. Then check the packing slip to verify that the item is not being shipped separately. If an item is awaiting more inventory to fulfill the order, please be assured we will send your remaining item(s) when possible. If you find items listed on the packing slip that are not included in your shipment, please contact our customer service at firstname.lastname@example.org.
How long will it take me to get my order?
The standard shipping time is five to ten business days. *Free shipping is offered for the single free copy of Decisions. Free shipping will arrive in the same time frame as standard shipping. Express shipping is also available for an additional charge.
Can you ship outside the US?
We are currently not able to ship outside the US. Please feel free to watch and share our videos online at www.myhopewithbillygraham.org/programs. You may also take advantage of our downloadable and printable resources under “Get Started” and the subheading “How to Get Started.” If you are in Canada, visit our website at http://www.myhopewithbillygraham.ca for information about how to get a copy of the program.
How do I return an item?
If you have received damaged, defective, or incorrectly shipped merchandise, please notify Customer Service within 30 days and follow their instructions for returns. If you are unsatisfied with your purchase and the merchandise is unopened, we will be happy to exchange it for you. Original shipment and handling charges are not refundable, and you will be responsible for all costs associated with return shipment. No COD returns will be accepted.
Please use the supplied return labels on the outside of your returned package.
How do I cancel an order that has not yet been filled?
For questions about canceling an order, please email us at email@example.com.
How do I contact someone for Customer Service?
For customer service concerns, please email us at firstname.lastname@example.org.